Vimeo
Vimeo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vimeo has 1.5 star rating based on 158 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Vimeo to a friend or colleague.
- Rating Distribution
Pros: Robbing my money, No comments, Great platform.
Cons: Nobody to talk to about problems, Steal my money, No technical service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vimeo has 1.5 star rating based on 158 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Vimeo to a friend or colleague.
- Rating Distribution
Pros: Robbing my money, No comments, Great platform.
Cons: Nobody to talk to about problems, Steal my money, No technical service.Recent recommendations regarding this business are as follows: "Do not use starter kit even when advertised free", "Never use this service", "Respond", "I would not recommend Vimeo for live streaming anything", "Do not sign up for free trial.".
Most users ask Vimeo for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Vimeo Reviews
"Deceptive pricing"
The starter kit is advertised as free Then the debit card charged Difficulty cancelling subscription which was not used Gave it only one day for canceling...
"OTT subscribers can't access videos purchased"
You provided me with the wrong number, which was your only job in this instance. Why did you give me a disconnected phone number?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kabare, Tanganyika
Demande de secours
Je viens par la présente vous exprimer ce dont l'objet est mis à la marge. En effet, depuis un certain moment j'ai été en contact d'un numéro avec un code du Bénin (+229********) d'une dame qui m'appelle sur vidéo.
Malheureusement, j'ai découvert que cette dame devient un homme quand il cause avec moi actuellement et veut me publier sur des réseaux sociaux sur un site pornographique. C'est dans ce cadre que je sollicite votre intervention pour le dénicher et le transférer aux instances compétentes pour qu'il cesse ce genre d'entreprise de nuire à la personnalité des autres. J'ai déjà alerté les réseaux sociaux sur ce numéro et j'ai envoyé un mail au ministère des affaires étrangères du Bénin pour ce numéro qui devient un danger permanent à ma personnalité. Je suis vraiment menacé par ce numéro.
Veuillez agréer, chers dans l'humanité, l'expression de mes profonds regrets. Cordialement.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I can't acces my account for two weeks
About two weeks ago I noticed that I can't access my account anymore. After I insert the password I am asked about a verification code that should be sent to my email connected to the account.
I am not getting any code in my email. I tried to reset the password but without success. I contacted the support multiple times and everyone is forwarding my email to another department and the issue has not been resolved for more than two weeks now.
I told them that I wanted my money back because I couldn't use the service and no one was replying to me. There is no phone number for the support, therefore there is no support to contact.
- No pros
- Support is not doing anything
Preferred solution: Full refund
User's recommendation: Don't bother to use this service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
OTT subscribers can't access videos purchased
You provided me with the wrong number, which was your only job in this instance. Why did you give me a disconnected phone number?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
They use my video put on vimeo i don't want it on internet
Some one use my video put on social media I don't want my video on internet I want us block my video delete my video thx
Pleasanton, California
Deceptive pricing
The starter kit is advertised as free
Then the debit card charged
Difficulty cancelling subscription which was not used
Gave it only one day for canceling subscription not ordered
No phone number provided for cancellation
Internet recommended goes into loop
User's recommendation: Do not use starter kit even when advertised free
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My card was charged
I want you to cancel the description and refund my money back yeah I went on my account and got my money off my card
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Herndon, Virginia
Return the money
I was at have some money in the supposed to build the sending to my bank but then find in my bank so in my husband hes trying like a located and everything but you guys not respondIm
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
I’ve put in two tickets and still no response.
When paying for the yearly subscription, the wrong card was used. I was trying to refund that credit card and pay with the correct one.
I submitted two tickets.
No one has replied. Can someone please call me at 864-414-****?
- Customer service response
Preferred solution: Just need to pay with different card. Issue refund then charge correct card.
User's recommendation: Respond
Bellevue, Washington
Trying to take money out my account
Please do not take any money out of this account because I cancel this subscription with Vimeo thank you very much have a good evening
No real phone number , can’t cancel subscription
I would give a negative star to this fake company.
1. Can't cancel the subscription.
2. Only a robot is behind the phone number.
3. I had to call the bank to stop payment to this fake company.
- Fake company
- Robot customer service
Preferred solution: Full refund
User's recommendation: Never use this service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
You guys suck.
Last night I tried to buy a movie and you guys charged me twice. Since I was using Safari, when I was trying to purchase the movie, I decided to download the app in the app still wouldnt let me watch what I had purchased.
I sent a complaint to you guys about the issue and I still havent heard anything back so I decide to call your number But for some ridiculously odd reason your number is not working. I would like simply one of two things, either the money I paid, returned to me from the second charge, and me able to watch the movie or you can simply just give me all of my money back.
Preferred solution: I paid twice to watch a low budget film, but I am still not able to watch the movie. I would like either a full refund or half of the money I spent back and able to finally watch the movie.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My card should’ve never been charged because I canceled on the day I signed up
I never could get anyone on the phone to talk to so yes Im pissed. I canceled my service march 31st the same day I signed up but was still charged.
Im a disabled veteran that now has 20 dollars in my account until I get my refund. I cant live on 20 dollars.
Now my phone number is (205) 242-**** if youd like to call me. I wouldnt recommend anyone to your service.
- No pros
- All cons
Preferred solution: Full refund
User's recommendation: Don’t sign up for this crap
Why did you sign up in the first place? Stop wasting their time.
Impossible to contact a human for customer service
I was charged three times for a total of $35, and it kept saying my "card was declined", even though it was charging my card every single time. I never received access to my video although I paid three times.
Then once my money was gone, it is impossible to speak with an actual human.
The bot just send you to Vimeo's customer service email, which is never responded to. Say goodbye to your money and interacting with a human being!
Preferred solution: Full refund
User's recommendation: Don't expect any customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: To complain about paid for videos that i cannot access
Company fixed the issue and I have been provided with apology. They told me how to access my videos
First i wasnt able to watch them on my smart tv, now i cant find them in my account or anywhere on the website! I was signed in as well
- Selection
- Playback issues
Preferred solution: I want to watch my videos on my smart tv
Worcester, Massachusetts
VIMEO cheated Me
VIMEO owns the Criterion Channel (movie streaming).
I started a FREE one-week trial membership.
The movies didn't actually play. I couldn't make it work with Chrome or Edge.
I used their support email to ask for help.
Only got a useless automated email: They'd get back to me ASAP. That never happened.
BUT their email suggested I ask for an extension of the 1-week trial.
I asked for an extension. THAT never happened either. On Day #8, VIMEO charged my card $99.99 for a WHOLE YEAR'S WORTH.
I filed a dispute with my bank.
VIMEO sent another ridiculous email: use this link to request a refund.
The link DIDN'T lead to any way to request anything. Total crooks.
User's recommendation: Stay away. Don't fall for anything they offer.
Longueuil, Quebec
Resolved: Request a refund
Company fixed the issue and I have been provided with apology. They sent me an email and a full refund.
The customer service team does not respond!
I no longer want the service and I want a refund. I am trying to contact them but it seems like impossible!
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